TERMS & CONDITIONS
PLEASE NOTE THAT BEFORE PURCHASING OR SELLING ANY TICKETS THROUGH THIS SITE YOU MUST AGREE WITH FOLLOWING TERMS & CONDITIONS:
By using or visiting The Gladstone Theatre and all its Affiliates, Agents, Representatives, Web sites and Sections ( hereinafter referred to as “The Gladstone Theatre Sites” or “we”/ “us”) for purchasing or reselling your ticket/s, from The Gladstone Theatre Inc., its affiliates, Agents, (hereinafter, “The Gladstone Theatre” ) you acknowledge that the following terms and conditions govern the use of The Gladstone Theatre services and that you expressly agree to be bound by these terms and conditions and to follow all of them, and observe all relevant regulations and laws, governing this web site. In case you violate any of these terms, conditions or relevant laws or regulations, The Gladstone Theatre may stop you from using its sites and services, prevent you from further use of The Gladstone Theatre Sites, nullify and cancel the tickets you purchased from The Gladstone Theatre Sites, and /or take necessary legal actions against you. Any violations by you will result in extinguishing of any and all potential obligations by The Gladstone Theatre Sites and The Gladstone Theatre Inc. to you. The Gladstone Theatre and all its affiliates, agents, or representatives, reserve the right to change the terms and conditions of use at anytime it deems appropriate. Therefore, it is your responsibility to visit our site regularly in order to learn about the new terms and conditions.
YOU AGREE TO PROVIDE TRUTHFUL AND ACCURATE INFORMATION
By using The Gladstone Theatre Sites and Services you acknowledge and warrant that all information you provided to us are true, accurate, updated, complete and correctly represented by you, your agents and or representatives (hereinafter,“You”,”Your”). You further, undertake that you will abide by all the laws and regulations and acknowledge that The Gladstone Theatre will not be liable for any of your non-compliance with the laws. In case we cannot verify any information you provided or unable to authenticate any documents/ tickets you presented or not receive authorization of payment by your credit card or your bank account verification, we reserve the right to, and may cancel your ticket/s and prevent you from using The Gladstone Theatre Sites and services.
The Gladstone Theatre will prohibit any unlawful use of The Gladstone Theatre Sites and will terminate any and all privileges of any user who uses The Gladstone Theatre Site for any unlawful purpose or to illegally transmit copyrighted materials without an express permission, license, valid exemption, consent or defence, especially if the users of The Gladstone Theatre Sites, submit to this site, articles, photos, graphics, stories, or other materials capable of being copyrighted, such users must make sure that the content they upload, does not violate any rights nor infringe upon any copyrights of third parties, trademark, trade secret, publicity rights of others. When the holder of any copy right or its agent informs us about such infringement, and after the court orders or admission by the user that he/she has used The Gladstone Theatre as a mean for illegal infringements, we will terminate the privileges of such user.
LIMITED LIABILITY & DISCLAIMER
You agree not to have any claim against The Gladstone Theatre, its affiliates, officers, agents, employees and parties, in privity of contracts, for any loss, liability, damages, made by any third party arising out of use of The Gladstone Theatre Site, in any kind or manner.
You Expressly agree that The Gladstone Theatre will not be liable to You for any Direct, Indirect, Special, General, Compensatory, Consequential, Exemplary, Incidental, or Punitive damages, or for Lost Business Opportunities, Profits, Revenues, pertinent o the use of The Gladstone Theatre Site.
The Gladstone Theatre disclaims any and all liability for the acts, omissions and conduct of any third party user/s, advertisers and/or sponsors on The Gladstone Theatre Site, in connection with the The Gladstone Theatre services or related to the use of the The Gladstone Theatre Site. The Gladstone Theatre is not responsible for the products, services, actions or failure to act of any Venue, Performer, Promoter or other Third party, related to or referenced on the The Gladstone Theatre Site.
Content of The Gladstone Theatre website is for general information and use and is subject to change without prior notice. The Gladstone Theatre does not guarantee the accuracy, completeness and timeliness of the information posted on The Gladstone Theatre by us or any of our partners. It is your responsibility to check and validate all these information.
The Gladstone Theatre and all its affiliates and Agents, do not represent that The Gladstone Theatre Site will be without any error, nor it guarantees that it will provide particular results from using The Gladstone Theatre Site or any of its contents, search or links on it. The services, The Gladstone Theatre Site and all of its contents are made available to You only on an “AS -IS” basis. The Gladstone Theatre is not guaranteeing that The Gladstone Theatre Site or the files you download there from, are virus-free or not contaminated. The Gladstone Theatre Disclaims all Express and/or Implied Warranties, including Implied Warranty of Merchantability, Fitness for Intended Purpose. The Gladstone Theatre will not be liable for any errors or damages resulting from the use of The Gladstone Theatre Site, including but not limited to Direct, Indirect, General, Special, Incidental, Punitive, compensatory and consequential Damages. The Gladstone Theatre and The Gladstone Theatre Site do not make any representation or promise nor guarantee that You will receive any particular or specific results from using The Gladstone Theatre Site or The Gladstone Theatre’s services. So use The Gladstone Theatre at your own risk.
The Gladstone Theatre website may include links to other websites. This does not mean that we endorse these websites. The Gladstone Theatre has no responsibilities for these websites.
You agree that in case of any harm or loss, arising out of Your use of The Gladstone Theatre Site, including your use of The Gladstone Theatre Site to provide link to another site or to upload content or other information on The Gladstone Theatre Site, YOU SHALL INDEMNIFY and hold The Gladstone Theatre and its Agents & Affiliates and each of their Officers, Employees, Contractors and Principals, FREE From any Claim, Demand, Loss, and Liability, including, Attorneys” Fees, made by any third party.
UPON VISITING THE THEATRE:
Sales, Refund and Exchange Policy
In line with standard industry practice there is no refund on tickets once purchased however we may provide a re-sales service in the event of a sold out performance – this will be subject to a per ticket charge and the remaining money will be added as a credit note to the personal account at the Gladstone Theatre of the booker.
Exchanging purchased tickets for other dates or productions will not normally be possible due to the short runs of most shows however, under exceptional circumstances and within a reasonable timeframe, a ticket exchange may be allowed but will be subject to a small fee.
It is a condition of sale that tickets shall not be resold for more than the original purchase cost. Tickets purchased five working days in advance of the event can be posted to you for a £1.50 fee, otherwise tickets are to be collected from the Box Office.
The management reserves the right to amend the programme or artistes without notice as deemed absolutely necessary.
Every audience member must be in possession of a valid ticket.
The Gladstone Theatre reserves the right to refuse entry to any audience member displaying anti-social behaviour or breaking any of these terms and conditions.
Discounts and special offers apply to full price tickets only and we reserve the right to introduce and end discounts and other price changes without notice.
Discounts and special offers cannot be redeemed against tickets already purchased.
Discounts and special offers cannot be used in conjunction with any other discounts or offers.
Smoking is not permitted anywhere in the Gladstone Theatre building, this includes E-Cigarettes.
Safety and Enjoyment
Mobiles phones must be switched to silent in the auditorium, phone owners who leave their devices ringing may be ejected from the performance without refund.
Every effort will be made to admit latecomers at a suitable break in the performance but under these circumstances admission cannot always be guaranteed.
The unauthorised use of cameras or recording equipment is not permitted at any time within the Gladstone Theatre.
Only food and drink purchased at the Gladstone Theatre may be consumed there. All drinks must be in a plastic glass/container.
Official merchandise is only available on this website and inside the premises.
At certain events the audience may wish to stand or dance at their seats. The Duty Manager will decide if this is appropriate and instruct staff accordingly. Audience members who do not wish to stand under any circumstances are advised to book the sloping seats at the rear of the theatre. Standing in the aisles is not permitted.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed by any of its contents.
Special effects such as strobe lighting and haze may be included in a performance. Notices will be posted front of house on the night of the show regarding any such effects. Anyone who is likely to be affected by any type of special effect should check with box office at the time of booking.
All prices are subject to a £1.20 per ticket venue restoration levy, this fee is applicable to all sales made online and at the box office. Tickets are free of charge to print if purchased within the venues Box Office.
BABES IN ARMS POLICY
Our Babes in Arms Policy applies for infants aged two years or under. Such infants should be accommodated on a parents’ or guardians’ lap. Unless otherwise stated for a performance, no charge will be made. For children aged two and over standard ticket prices and possible concessions will apply, and a seat will be allocated.
The ticketing system is hosted by a third-party,VBO, who is NOT responsible for any of the content on this site. You acknowledge and agree that VBO does not endorse and is not responsible or liable for any Content, events, advertising, products, services or other materials on or available from this website or The Gladstone Theatre or any damages or losses related thereto, even if such website or resources are connected with VBO or are on VBO.com or any other domain owned by VBO.
IN NO EVENT WILL VBO, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THIS WEBSITE, ANY CONTENT ON THIS WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THIS WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.